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Q. When can I enter the parking facility ?
A. 3 hours prior to the start of the game.
Q. How long can I park in the facility ?
A. All vehicles will have until 1 hour after the game to exit.
Q. Can I print parking passes for any game ?
A. Yes, parking passes can be printed at any time; for any game during the 2010 season.
Q. Is tailgating allowed ?
A. Open flames are prohibited in all parking facilities.
Q. Can I use a credit card to purchase parking passes ?
A. Yes, credit card purchases are recommended. We accept all major credit cards.
Q. Where can I park?
A. You can use your pre-pay voucher at any official Standard Parking Location of equal value.
Q. Why can't I download a map when you advertise maps and directions to the event?
A. Our system will automaticallyemail you customized set of maps and directions. The routes and mapswe provide are designed specifically for the parking permit/lot location you have purchased and support the events's traffic managament plan which encourages a more effient traffic flow.
Q. Can I change my point of origin for my customized directions?
A. Yes. At the bottom of the email we send with customized directions, you will be able to change the address from which you are starting your journey. You may also go into "My Orders" at ClickandPark.com, enter your account information and click on the green tab starting "Get directions here". There will be a place to change your starting point.
Q. What if I enter my personal information incorrectly?
A. Just call our customer service department at 866-330-PARK (7275) during normal business hours (Monday through Friday 9am-5pm EST) and a representative will gladly update your information. Orders already processed are not able to be re-routed.
Q. If I can not make the game after purchasing a parking pass can I transfer it to another party?
A. Yes. Parking passes are transferable between parties. This applies to same day events only. You can not transfer pass to another event.
Q. How long will it take to receive my pass using the ePermit print at home option?
A. For most events you will receive 3 emails. The first 2 emails, including your driving directions, will arrive immediately. Your permit will come as a file attachment in a 3rd email which can take up to a few hours to process.
Q. How does Baseball-Parking.com deliver a purchased parking permit?
A. Means of shipping vary from event to event. Standard options include US postal service, 3 day service, and overnight service each priced accordingly.
Q. What methods of payment does Baseball-Parking.com accept?
A. Click and Park accepts Visa, MasterCard and American Express via our secure, online payment system.
Q. Is my parking space guaranteed?
A. Yes. Once purchased, your parking space will be waiting for your arrival. In case a parking lot becomes unuasable due to inclement weather, Baseball-Parking.com reserves the right to re-direct you to another parking lot.
Q. Is my permit refundable?
A. All parking permits are non-refundable.
Q. Why do I have to enter the number of passengers per vehicle, and what if that number changes?
A. Entering the number of passengers in your vehicle simply assists event organizers and traffic law enforcement with valuable statistical information. This is an approximate number and changing the number does not effect the validity of the permit.
Q. What if the event I have purchased parking for is rescheduled or cancelled?
A. Event postponement and/or cancellation decisions are made by Standard Parking management. Typically if an event is postponed, parking permits will be honored at the rescheduled date and time. Cancelled events and associated refunds are given upon event management instructions. Please contact customer service at 866-330-PARK (7275) for specific information regarding your event.
Q. Is Baseball-Parking.com a secure site?
A. Yes. We use secure socket layer (SSL) technology to protect the security of your transaction. We also encrypt your personal and financial information as it travels over the internet, and store your financial information encrypted form. Additionally, customer service representatives are not given access to your credit card information so you will be asked to verify complete information upon each call. Please see our Privacy Policy for additional information.
Q. Are there different permits and costs associated with Cars, RV's, Buses, etc.?
A. Yes. Each vehicle type has a unique permit type and associated cost. Car permits will not work for RV's, Buses or vice versa.
Q. What does "May be relocated" mean?
A. If you do not arrive to the facility that you've pre-purchased parking for prior to 1 hour before game time, your space may have been sold. However, your pass will be honored at another location with parking fees at equal or lesser value.
Q. Why can't I purchase parking for 164th Street?
A. The 164th Street Garage is SOLD OUT, and is therefore not available for the purchase of parking permits.
Q. If I do not have my permit, can I scan through my Blackberry?
A. Unfortunately, we are unable to accept passes scanned from a smartphone device. You must present a paper copy of your pass upon entry to the parking facility.
Q. I want to have dinner before/after the game. Can I leave my car in the facility?
A. The parking facilities open 5 hours before each event, and close 1 hour after each event. Your pre-paid parking pass is valid during those time parameters.
Q. What should I do (who should I call) if I am relocated?
A. Please allow adequate time in order to ensure that your parking pass is accepted at your pre-purchased/desired facility. If NYPD or facility staff redirects you to another location, please follow their directions. Your pass will be honored at the new location.
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